Frequently Asked Questions – FAQs
1. Can I preview what your property looks like? With all respect, some property owners represent their properties as much better than they are.
We completely understand and agree with you. We too have rented vacation homes misrepresented. For these reasons, we have included accurate and LARGE photos and room-by-room video of our vacation home.
2. How large a rental should I ask for?
Vacation Homes are governed by the State of Florida’s Division of Hotels and Restaurants along with local county governments. To determine the amount of persons allowed in each home use this formula:
2 persons per bedroom + 2 additional persons on sleeper sofa / portable beds
2 Bedroom home = sleeps up to 6 persons
3 Bedroom home = sleeps up to 8 persons
**4 Bedroom home = sleeps up to 10 persons**
5 Bedroom home = sleeps up to 12 persons
6 Bedroom home = sleeps up to 14 persons
7 Bedroom home = sleeps up to 14 persons*
*Florida Law (Statute 509) does not allow more then 14 individuals in any single home. No matter how many bedrooms may exists. The only exception is if the child is an infant aged 18 months or younger and a rental crib has been arranged by the client.
3. What happens if the extra guests are children who can sleep on the floor or in sleeping bags?
See question #2.
Florida Law allows us to immediately evict guests who violate
these laws with no opportunity for compensation.
4. Do you have a maximum length of stay?
Florida law defines a short term “vacation home” as a property that rents for less than 5 months. Anything longer is considered to be long term and is governed by a different series of laws.
*My vacation rental is short term rental only.
5. What are your rates?
Rates are subject to availability and time of year? Please complete questionnaire for a specific quote.
We Accept (Subject to Availability):
3 night minimum during LOW and REGULAR seasons
5 night minimum during SUMMER season
7 night minimum if your travel dates cross into our PEAK HOIDAY SEASON
(You may stay fewer nights but you will pay 7 nights)
ALL RESERVATIONS less than 5 nights are subject to an additional cleaning fee (based on the size of home)
If your vacation dates cross between two different rate periods consult a reservations agent for complete details and savings
6. Do you offer “Hot Deals” / “Super Saver” Rates?
Occasionally during off-peak times, we will offer “super saver” rates. Please Note: Once a reservation is taken, coupons, discounts, hot deal sales or other promotions may not be applied.
7. How do I know if your property is available when I want to reserve it?
Please call or email me.
8. Pets and Pet Friendly Homes?
I’m sorry, but we do not accept pets, though we are pet lovers and enjoy our own 2 pets.
9. Do we have Non-Smoking Homes?
NO. I’m sorry but we have a strict “no smoking” policy. Upon check-out each vacation home is inspected and professionally cleaned. If smoke odors exist, previous guests pay a severe penalty for violating our no-smoking policy.
10. Is extra maid service available?
Vacation homes are professionally cleaned after a guest checks-out. Each home comes equipped with a vacuum, broom, mop and pail along with basic cleaning supplies. Daily maid service can be arranged for additional charges. Ask me if you’re interested.
11. How can I make a reservation?
To make a reservation, please complete our online questionnaire. Once you agree to terms, we will email you a quote based on your desired itinerary with a link to an online, secure payment system.
12. Payment / Security Deposits / Registration
All rental prices are converted into USA Dollars.
We accept (US Dollars only):
VISA, Master Card, American Express, Discover
Note: when using a credit card to pay your remaining rental balance a 3% administration fee will be applied. There is no 3% fee when paying the rental deposit.
A minimum $300 US Dollar deposit is required to hold any vacation property. This amount is applied towards your final balance which is payable on arrival.
EXCEPTIONS TO THIS POLICY are for vacations during our Christmas / New Year’s / Easter holiday when the full balance is due one month prior to arrival.
Hot Deals / Super Saver Rates:
$300 Non-Refundable Deposit for these special rates
Canadian guests may pay for their reservations upon arrival in Canadian dollars, tax inclusive, using a bank certified cheque or money order (no personal cheques). Peak Holiday Season vacations require payment 30 days prior to arrival.
NOTE: Our credit card machine will only process US dollar amounts.
When using our Canadian Rates you shall supply a $300 USA Dollar rental deposit on a major credit card at the time of reservation. At that time we will use XE.com to calculate the Canadian Dollar equivalent of $300 USA Dollars. That amount becomes your rental deposit and will be deducted from the final rental amount due.
Note: I am not responsible for fluctuations in foreign exchange rates or the processing time of credit card transactions by the credit card companies.
Guests from the UK are required to make payment in US Dollars. You are welcome to call or email our office to lock in a final US Dollar rate for your final payment.
UK rates are Florida tax inclusive.
NOTE: our credit card machine will only process US dollar amounts
When using our UK Sterling Rates you shall supply a $300 US Dollar rental deposit on a major credit card at the time of reservation. At that time we will use XE.com to calculate the UK Pound equivalent of $300 US Dollars. That amount becomes your rental deposit and will be deducted from the UK Pound amount due.
NOTE: The remaining amount due is payable on arrival, unless you wish to pre-pay your account.
EXCEPTIONS: All vacations during our Peak Holiday / Christmas / New Year’s / Easter seasons have the remaining amount payable one month prior to arrival in US Dollars.
A copy of our registration forms will be attached to your confirmation documents. Florida Law requires these must be completed, signed and returned. Many clients fill out our digital registration forms and return them to us via email.
Failure to comply shall require you to complete and sign these forms when you arrive at our office, leaving your credit card imprint which will be kept on file.
After your departure, our cleaning staff will clean and inspect the property to confirm that there is nothing damaged or missing. As the client reserving the property, you will be 100% responsible for all members of your traveling group. After your departure, your confidential credit card registration form shall be deleted from our records.
Change of reservations: $50 USA Dollars and subject to availability
13. When do I pay for the reservation?
See question #12 for details
14. Check-IN and Check-OUT times
Check-In = 4pm
Check-Out = 11am
lf you plan to arrive early or wish to depart later, this option is permitted (subject to availability) for additional fees starting at $10 per hour and must be arranged at the time of reservation. Requested departures beyond 4pm are at a full days rental charge. Please consult with our reservations agents for full details at the time of reservation.
15. AAA, Senior or full time USA Military Discounts
Save up to 10% – Restrictions apply:
Available on 7+ night vacations
(Does not apply on 2-week and monthly rates)
Not all homes participate in these savings
Not valid with any other promotions or discount
16. Returning Clients – Coupons and Other Discounts
We value our customers who want to return to our villa.
-In order to receive a returning client discount you must reserve a new home within 12 months
-Coupons that are provided at check-out are valid for up to 12 months
-All prices shall be based on applicable rates and seasons for the time of vacation
-One coupon per client per visit
-Not available on all homes (consult an Alexander Reservations Agent for details)
17. Cancellation Policy
All cancellations must be made in writing and faxed or mailed to us in Florida.
They must be signed and dated.
Cancel 61 Days and Beyond: Loss of $50 Per Week
(For Example: if you vacation for 3 weeks then there is a $150 charge)
Cancel 31-60 Days Prior to Arrival: Loss of $200
Cancel 08-30 Days Prior to Arrival: Loss of $300
Cancel 0-7 Days Prior to Arrival: loss of the full amount of the rental accommodation.
This will be charged to the credit card on file.
The only exception to this rule is canceled vacations at our Peak Holiday / Easter / Christmas or New Years when you must pay for the reservation 30 days ahead of arrival. Cancellation within 30 days of arrival during these seasons will be subject to a loss of the full amount of the rental accommodation.
18. Change of Dates / Change of Reservation
$50 USA Dollar charge to change any reservation.
If you cancel your reservation but wish to re-schedule we can hold you deposit against future vacation plans for up to six months after your canceled arrival date. You do not have to travel within 6 months but you must determine your new vacation dates. Failure to re-schedule within 6 months shall result in a full loss of deposit.
13A. What happens if I need to cancel for reasons beyond my control?
As a property owner, I shall not be liable for costs or losses incurred due to delays or cancellations in the clients vacation. Nor shall the client/guest have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond Alexander and Associates control. These situations include but are not limited to: Acts of God, War, Insurrections, Government restrictions, Natural disasters (earthquakes, hurricanes, floods etc), Riots or other major upheaval, Performance failures of parties outside the control of the contracting party (e.g., disruptions in telephone service attributable to the telephone company or labor actions by employees of a common carrier), Any other cause beyond the reasonable control of the party whose performance has become affected.
19. Where is your home located?
Our vacation rental is located in Indian Point, a neighborhood of single family homes located just a few minutes from SR 192, DisneyWorld, shopping, entertainment & major roads. For security of our guests, we do NOT make public the property address. We ask that if you’ve stayed with us not to make public the property address.
20. Do we offer a shuttle service?
No. We strongly suggest you arrange your own transportation. Some resort locations may provide fee-based shuttle services through a third-party vendor.
21. Check List of included items in every home:
Iron and Ironing Board
All Sheets, linens and towels for the maximum number of guests
All dishes, pots and pans for average size meals
(Not major roasting pans or baking dishes)
Coffee (tea) maker, food blender and microwave
Starter supply of hand soaps, toilet tissue or paper towels. These are self catering vacation homes so you can expect to purchase these extra items at your convenience.
Our property comes with a mop, broom, vacuum and wash pail.
22. We do not supply these items:
Beach size towels
Electric hair dryers
Extra garbage bags
Laundry soap or dish washing liquid
23. Internet Access
Our home offers a High Speed Internet connection at no additional charge. Typically, most vacation property owners charge an additional $25.00 for Internet use.
24. Are all pools heated?
Our home offers optional pool heating @ $25.00 /day. Let us know if you’re interested in heating the pool water during your stay.
25. Kitchen Appliances
Our home includes all kitchen appliances: refrigerator, stove, microwave oven, dishwasher PLUS small appliances such as a blender and coffee machine.
26. How many vehicles are permitted at each rental home? Am I allowed to park a motor home?
A maximum of 4 vehicles are allowed at any single home in the Central-Florida area. Under Osceola County law, trailers (such as boat and moving trailers), motor homes and similar vehicles are not permitted in residential neighborhoods except by special permit.
27. When can I have the address and telephone number of the vacation home?
We do not offer the address and telephone number of our vacation home until you arrive in Florida. This is for the security of current guests in the home. It also meets the criteria detailed by the United States Department of Homeland Security.
The only exception to this is for clients who pre-pay 100% of their vacation and have completed our required registration and booking forms. These documents must be returned to our office before we can release confidential information.
28. Is mail service available at vacation homes?
NO. All mailed items must be delivered to our office where we can hold them securely for you.
29. How do I return the Key to your vacation home?
On the day you check-out you must return the house keys to our lockbox attached to the outside of the house or return keys directly to our property management company. If you return the keys to the management during non-business hours, there is a key drop at the front door marked “Key Return”.
If any key(s) are not returned to our office an automatic charge of $25 will be charged to your credit card on file.
We do offer an express “check-in” and “check-out” service. With the express check-out you would not have to return keys to the office upon check-out.
Please call or email us with any questions you have. We’re happy to help make your Orlando vacation or winter retreat the best it can be.
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